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What to do if your Yaka meter shows “Failed” after loading the token

Harry Collins by Harry Collins
2 years ago
in How to
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Sometimes your Yaka meter might show a “FAILED” message after loading the new token. This implies that your Yaka token has failed. Worry no more because we got you covered. Lemme pass you through what you need to do and solve this problem.

Steps
  1. Kindly ensure the meter is plugged into a power source.
  2. Input your meter number into the Yaka interface and press ENTER(red button).
  3. Load the token and press ENTER. The meter will show CONNECTING and the token will successfully be loaded.
  4. If you fail to load, contact UMEME through any of their contact channels.

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Comments 10

  1. Luyomya henry says:
    1 year ago

    Yakka number14371324170 falied to enter token number

    Reply
    • Harry Collins says:
      1 year ago

      You can contact Umeme on its toll-free helpline 0800 185 185

      Reply
      • Disaplointed customer says:
        4 weeks ago

        Service currently is not available is what i got when i called the number. This is umeme and its embaarrassing.

        Reply
  2. Musuya Madina says:
    11 months ago

    Hello at umeme, kindly when we call the toll free number after the yaka meter showing fails to load the token, kindly reply us with a solution other than asking me to wait for the next day.
    Regards

    Reply
  3. Ibrah says:
    9 months ago

    Even after pressing in the token it still says failed
    Even after calling you. you said to come over tomorrow but there isn’t any sign of you still I don’t know how to fix this alone but you guys should help us with an immediate solution rather than your fake promise of coming

    Reply
  4. Fornah says:
    9 months ago

    Umeme really sucks😡😡😡

    Reply
  5. yasin says:
    5 months ago

    serious they refused to help us man

    Reply
  6. Justine Okurut says:
    5 months ago

    We do suffer alot with umeme, when we are in problem. U don’t erectify our issues in time, am here stranded trying to load yaka but showing failed and no assistance your giving to us

    Reply
  7. Kabangira boaz says:
    2 weeks ago

    My yaka meter number 14348324113 has failed to load token

    Reply
  8. Kayamba Ramathan says:
    2 weeks ago

    Please help my shows failed after loading new token what should I do please!

    Reply

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